Resume

PDF of Mark’s Resume

mjbaker6733@gmail.com
http://www.markjbaker.com

The themes of my professional life are: storytelling, building trust, and
 leading groups to achieve goals.

OBJECTIVE – Communications Consultant

QUALIFICATIONS –

  • Knowledge of corporate (internal & external), nonprofit, and broadcast communications.
  • Ability to craft messages that get action: marketing & advertising copy, scripting longer-form projects, customer transactional communications, and as a spokesperson.
  • Ability to lead teams to successful results.
  • 22 years in the health insurance industry.
  • Clear writing advocate: lead a team that reviews and improves consumer communications (UnitedHealth Group – Health Literacy Initiative)

EXPERIENCE –                                

  • Corporate communicator for over two decades
    (Golden Rule Insurance Company then UnitedHealthcare: 1995 toPresent)
  • Supervised a team of 6 graphic designers responsible for internal and
    external communications web, print, and video(UnitedHealthcare: 2007 – 2016)
  • Managed a video production facility creating industrial, corporate, and commercial projects. (Ad-Ventures Video owned by Golden Rule Financial Corp., 1995 – 2005)
  • Freelance writer (Contracted by Golden Rule Insurance Company to work with the Chairman of the Board, November 1993 – April 1995)
  • Non-profit communicator and fundraiser (Gleaners Food Bank of Indiana and The National MS Society, Indiana Chapter, July 1990 – September 1993)
  • Broadcast journalist: promoted from news photographer to chief photographer, to reporter/photographer to substitute news anchor and host (WTTV, Indianapolis, May 1980 – September 1989. WTWO Terre Haute,  May 1978 – April 1980)

Accomplishments –

  • Led a team of designers that created a series of 6, well received, short videos to educate employees on cyber security for UnitedHealth Group. The project was produced using a local crew, completed on time, under budget and well below the cost of the usual corporate vendor.
  • Planned and oversaw the construction of a new video production facility.
  • Lead a team of 9 employees to a customer-focused culture, with improved
    service and efficiency.
  • Assisted with the development of a PR campaign promoting a product line
    and served as corporate spokesperson (UnitedHealthcare, Individual Line, January 2004 – September 2015).

EDUCATION – Indiana University, 1978, B.A. in Telecommunications with a minor in Comparative Literature

Volunteering –

Board President, The Knoll Condominium Association, May 2017 to Present

  • Sunday dinner ministry, Trinity Episcopal Church , October 2007 to Present

  • Chair of School to Work Committee, Cardinal Ritter High School, May 1998 to

    May 2001.

PERSONAL – Enjoy travelling, music, serving on our home owners’ association board, and learning to maintain a century-old, money-pit of an historic home.

SUMMARY – Seeking opportunities to create and improve communications forganizations and collaborate with other creative professionals.